NYANDAWAS Service Charter | Mkataba wa Huduma<\/title>\r\n\r\n\r\n\r\n<style>\r\n\r\n\/*=========================================================\r\nRESET (Scoped)\r\n=========================================================*\/\r\n\r\n.ny-charter *,\r\n.ny-charter *::before,\r\n.ny-charter *::after{\r\nmargin:0;\r\npadding:0;\r\nbox-sizing:border-box;\r\n}\r\n\r\n\/*=========================================================\r\nCOLOUR VARIABLES\r\n=========================================================*\/\r\n\r\n.ny-charter{\r\n\r\n--primary:#005EB8;\r\n--primary-dark:#003F7D;\r\n--secondary:#00AEEF;\r\n--light:#F5FAFF;\r\n--white:#FFFFFF;\r\n--text:#333333;\r\n--border:#DCE8F4;\r\n--shadow:0 12px 30px rgba(0,0,0,.08);\r\n\r\nfont-family:\"Segoe UI\",Arial,sans-serif;\r\n\r\nbackground:var(--light);\r\n\r\ncolor:var(--text);\r\n\r\nline-height:1.7;\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nCONTAINER\r\n=========================================================*\/\r\n\r\n.ny-container{\r\n\r\nwidth:min(1200px,92%);\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nHERO SECTION\r\n=========================================================*\/\r\n\r\n.ny-hero{\r\n\r\nposition:relative;\r\n\r\npadding:120px 20px;\r\n\r\ntext-align:center;\r\n\r\nbackground:\r\nlinear-gradient(rgba(0,70,145,.82),rgba(0,70,145,.82)),\r\nurl(\"https:\/\/images.unsplash.com\/photo-1544551763-46a013bb70d5?auto=format&fit=crop&w=1800&q=80\");\r\n\r\nbackground-size:cover;\r\n\r\nbackground-position:center;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n\/* Hero Heading *\/\r\n\r\n.ny-hero h1{\r\n\r\nfont-size:clamp(38px,6vw,62px);\r\n\r\nfont-weight:700;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n\/* Hero Description *\/\r\n\r\n.ny-hero p{\r\n\r\nfont-size:20px;\r\n\r\nmax-width:850px;\r\n\r\nmargin:auto;\r\n\r\nopacity:.95;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nLANGUAGE SWITCH\r\n=========================================================*\/\r\n\r\n.language-bar{\r\n\r\nbackground:white;\r\n\r\npadding:18px;\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:15px;\r\n\r\nflex-wrap:wrap;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\nposition:sticky;\r\n\r\ntop:0;\r\n\r\nz-index:100;\r\n\r\n}\r\n\r\n\/* Language Buttons *\/\r\n\r\n.lang-btn{\r\n\r\npadding:14px 30px;\r\n\r\nborder:none;\r\n\r\nborder-radius:40px;\r\n\r\ncursor:pointer;\r\n\r\nfont-size:17px;\r\n\r\nfont-weight:600;\r\n\r\ntransition:.3s;\r\n\r\nbackground:#E8F3FD;\r\n\r\ncolor:var(--primary);\r\n\r\n}\r\n\r\n.lang-btn.active{\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:white;\r\n\r\n}\r\n\r\n.lang-btn:hover{\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n\/*=========================================================\r\nSEARCH SECTION\r\n=========================================================*\/\r\n\r\n.search-area{\r\n\r\npadding:50px 20px;\r\n\r\nbackground:white;\r\n\r\n}\r\n\r\n.search-box{\r\n\r\nmax-width:700px;\r\n\r\nmargin:auto;\r\n\r\nposition:relative;\r\n\r\n}\r\n\r\n.search-box input{\r\n\r\nwidth:100%;\r\n\r\npadding:18px 25px;\r\n\r\nfont-size:18px;\r\n\r\nborder:2px solid var(--border);\r\n\r\nborder-radius:50px;\r\n\r\noutline:none;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.search-box input:focus{\r\n\r\nborder-color:var(--primary);\r\n\r\nbox-shadow:0 0 0 5px rgba(0,94,184,.08);\r\n\r\n}\r\n\r\n\/*=========================================================\r\nINTRODUCTION\r\n=========================================================*\/\r\n\r\n.introduction{\r\n\r\npadding:90px 20px;\r\n\r\n}\r\n\r\n.intro-card{\r\n\r\nbackground:white;\r\n\r\npadding:50px;\r\n\r\nborder-radius:20px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\n}\r\n\r\n.intro-card h2{\r\n\r\nfont-size:40px;\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:25px;\r\n\r\n}\r\n\r\n.intro-card p{\r\n\r\nfont-size:18px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nSECTION TITLES\r\n=========================================================*\/\r\n\r\n.section-title{\r\n\r\ntext-align:center;\r\n\r\nmargin-bottom:60px;\r\n\r\n}\r\n\r\n.section-title h2{\r\n\r\nfont-size:42px;\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:15px;\r\n\r\n}\r\n\r\n.section-title p{\r\n\r\nfont-size:18px;\r\n\r\ncolor:#666;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nLANGUAGE CONTENT\r\nOnly one language is visible at a time.\r\n=========================================================*\/\r\n\r\n.lang-content{\r\n\r\ndisplay:none;\r\n\r\n}\r\n\r\n.lang-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nRESPONSIVE DESIGN\r\n=========================================================*\/\r\n\r\n@media(max-width:768px){\r\n\r\n.ny-hero{\r\n\r\npadding:90px 20px;\r\n\r\n}\r\n\r\n.ny-hero p{\r\n\r\nfont-size:18px;\r\n\r\n}\r\n\r\n.intro-card{\r\n\r\npadding:30px;\r\n\r\n}\r\n\r\n.intro-card h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.section-title h2{\r\n\r\nfont-size:32px;\r\n\r\n}\r\n\r\n.language-bar{\r\n\r\npadding:15px;\r\n\r\n}\r\n\r\n.lang-btn{\r\n\r\nwidth:100%;\r\n\r\n}\r\n\r\n}\r\n\/*=============================\r\nVision \/ Mission\r\n=============================*\/\r\n\r\n.vm-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#f7fbff;\r\n\r\n}\r\n\r\n.vm-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(320px,1fr));\r\n\r\ngap:30px;\r\n\r\n}\r\n\r\n.vm-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:40px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\ntransition:.35s;\r\n\r\nborder-top:5px solid var(--primary);\r\n\r\n}\r\n\r\n.vm-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.vm-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nfont-size:28px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.vm-card p{\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.values{\r\n\r\npadding-left:20px;\r\n\r\n}\r\n\r\n.values li{\r\n\r\nmargin-bottom:12px;\r\n\r\nfont-size:17px;\r\n\r\n}\r\n\r\n\/*=============================\r\nRights & Responsibilities\r\n=============================*\/\r\n\r\n.rights-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:white;\r\n\r\n}\r\n\r\n.rights-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(280px,1fr));\r\n\r\ngap:25px;\r\n\r\n}\r\n\r\n.right-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:35px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\ntransition:.35s;\r\n\r\n}\r\n\r\n.right-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.right-icon{\r\n\r\nwidth:70px;\r\n\r\nheight:70px;\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:50%;\r\n\r\ndisplay:flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\nfont-size:30px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.right-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:15px;\r\n\r\nfont-size:22px;\r\n\r\n}\r\n\r\n.right-card p{\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.service-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#f7fbff;\r\n\r\n}\r\n\r\n.table-wrapper{\r\n\r\noverflow-x:auto;\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\n}\r\n\r\n.service-table{\r\n\r\nwidth:100%;\r\n\r\nborder-collapse:collapse;\r\n\r\nmin-width:1100px;\r\n\r\n}\r\n\r\n.service-table thead{\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.service-table th{\r\n\r\npadding:18px;\r\n\r\ntext-align:left;\r\n\r\nfont-size:17px;\r\n\r\n}\r\n\r\n.service-table td{\r\n\r\npadding:16px;\r\n\r\nborder-bottom:1px solid #e5e5e5;\r\n\r\nvertical-align:top;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.7;\r\n\r\n}\r\n\r\n.service-table tbody tr:hover{\r\n\r\nbackground:#eef7ff;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.service-table td:first-child{\r\n\r\nfont-weight:600;\r\n\r\ncolor:var(--primary);\r\n\r\n}\r\n\r\n.badge{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:6px 12px;\r\n\r\nborder-radius:30px;\r\n\r\nbackground:#E8F4FF;\r\n\r\ncolor:var(--primary);\r\n\r\nfont-weight:600;\r\n\r\nfont-size:14px;\r\n\r\n}\r\n\/*=========================================================\r\nCUSTOMER FEEDBACK\r\n=========================================================*\/\r\n\r\n.commitment-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.commitment-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(350px,1fr));\r\n\r\ngap:35px;\r\n\r\nmargin-top:50px;\r\n\r\n}\r\n\r\n.commitment-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:35px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\nborder-top:5px solid var(--primary);\r\n\r\ntransition:.35s;\r\n\r\n}\r\n\r\n.commitment-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.commitment-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:20px;\r\n\r\nfont-size:28px;\r\n\r\n}\r\n\r\n.commitment-card ul{\r\n\r\npadding-left:22px;\r\n\r\nline-height:2;\r\n\r\n}\r\n\r\n.commitment-card li{\r\n\r\nmargin-bottom:10px;\r\n\r\n}\r\n\r\n.contact-banner{\r\n\r\nmargin-top:70px;\r\n\r\npadding:50px;\r\n\r\nborder-radius:20px;\r\n\r\nbackground:linear-gradient(135deg,#005EB8,#0079d6);\r\n\r\ncolor:#fff;\r\n\r\ntext-align:center;\r\n\r\nbox-shadow:0 20px 40px rgba(0,0,0,.15);\r\n\r\n}\r\n\r\n.contact-banner h2{\r\n\r\nfont-size:38px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.contact-banner p{\r\n\r\nmax-width:800px;\r\n\r\nmargin:auto;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:18px;\r\n\r\nmargin-bottom:30px;\r\n\r\n}\r\n\r\n.contact-buttons{\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:20px;\r\n\r\nflex-wrap:wrap;\r\n\r\n}\r\n\r\n.contact-btn{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:16px 34px;\r\n\r\nborder-radius:40px;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\nfont-size:17px;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.phone-btn{\r\n\r\nbackground:#fff;\r\n\r\ncolor:#005EB8;\r\n\r\n}\r\n\r\n.phone-btn:hover{\r\n\r\nbackground:#f1f7ff;\r\n\r\n}\r\n\r\n.whatsapp-btn{\r\n\r\nbackground:#25D366;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.whatsapp-btn:hover{\r\n\r\nbackground:#1DA851;\r\n\r\n}\r\n\r\n.email-btn{\r\n\r\nbackground:#0f4c81;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.email-btn:hover{\r\n\r\nbackground:#083a63;\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.contact-banner{\r\n\r\npadding:35px 25px;\r\n\r\n}\r\n\r\n.contact-banner h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n}\r\n\/* ===============================\r\n OCEANWP FOOTER FIX\r\n================================= *\/\r\n\r\n.nyandarua-water-home{\r\n width:100%;\r\n max-width:100%;\r\n margin:0;\r\n padding:0;\r\n overflow:visible;\r\n position:relative;\r\n z-index:1;\r\n}\r\n\r\n.nyandarua-water-home section{\r\n position:relative;\r\n z-index:1;\r\n}\r\n\r\nbody,\r\nhtml{\r\n overflow-x:hidden;\r\n}\r\n\r\n#main,\r\n.site-main,\r\n.content-area{\r\n overflow:visible !important;\r\n}\r\n\r\nfooter,\r\n#footer,\r\n#footer-wrap{\r\n position:relative !important;\r\n z-index:999 !important;\r\n clear:both;\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"ny-charter\">\r\n\r\n\r\n\r\n<section class=\"ny-hero\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<h1>\r\n\r\nService Charter\r\n\r\n<br>\r\n\r\nMkataba wa Huduma\r\n\r\n<\/h1>\r\n\r\n<p>\r\n\r\nOur commitment to delivering quality, reliable and customer-focused water and sanitation services.\r\n\r\n<br><br>\r\n\r\nAhadi yetu ni kutoa huduma bora, salama na za kuaminika za maji na usafi wa mazingira kwa wakazi wote wa Kaunti ya Nyandarua.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<div class=\"language-bar\">\r\n\r\n<button class=\"lang-btn active\" data-lang=\"english\">\r\n\r\n\ud83c\uddec\ud83c\udde7 English\r\n\r\n<\/button>\r\n\r\n<button class=\"lang-btn\" data-lang=\"swahili\">\r\n\r\n\ud83c\uddf0\ud83c\uddea Kiswahili\r\n\r\n<\/button>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<section class=\"search-area\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"search-box\">\r\n\r\n<input\r\n\r\ntype=\"text\"\r\n\r\nid=\"serviceSearch\"\r\n\r\nplaceholder=\"Search for a service... \/ Tafuta huduma...\">\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<div id=\"english\" class=\"lang-content active\">\r\n\r\n<section class=\"introduction\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"intro-card\">\r\n\r\n<h2>\r\n\r\nAbout Our Service Charter\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nThis Service Charter outlines the standards of service that Nyandarua Water & Sanitation Company Ltd (NYANDAWAS) is committed to providing to all customers. It explains the services we offer, the expected service delivery timelines, customer rights and responsibilities, and how you can provide feedback or lodge a complaint.\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\nOur goal is to ensure transparency, accountability, and continuous improvement in the delivery of safe, reliable and affordable water and sanitation services.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"swahili\" class=\"lang-content\">\r\n\r\n<section class=\"introduction\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"intro-card\">\r\n\r\n<h2>\r\n\r\nKuhusu Mkataba wa Huduma\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nMkataba huu wa Huduma unaeleza viwango vya huduma ambavyo Kampuni ya Maji na Usafi ya Nyandarua Ltd (NYANDAWAS) imejitolea kuvitoa kwa wateja wote. Unaeleza huduma zinazotolewa, muda wa utoaji wa huduma, haki na wajibu wa mteja pamoja na namna ya kutoa maoni au kuwasilisha malalamiko.\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\nLengo letu ni kuhakikisha uwazi, uwajibikaji na uboreshaji endelevu wa huduma bora za maji na usafi wa mazingira kwa wakazi wa Kaunti ya Nyandarua.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"english-part2\">\r\n\r\n<section class=\"vm-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Vision, Mission & Core Values<\/h2>\r\n\r\n<p>Our guiding principles.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-grid\">\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Vision<\/h3>\r\n\r\n<p>\r\n\r\nTo be the leading provider of sustainable water and sanitation services in Kenya.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Mission<\/h3>\r\n\r\n<p>\r\n\r\nTo provide affordable, reliable and quality water and sanitation services through innovation, integrity and customer satisfaction.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Core Values<\/h3>\r\n\r\n<ul class=\"values\">\r\n\r\n<li>Integrity<\/li>\r\n\r\n<li>Accountability<\/li>\r\n\r\n<li>Professionalism<\/li>\r\n\r\n<li>Innovation<\/li>\r\n\r\n<li>Customer Focus<\/li>\r\n\r\n<li>Teamwork<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Rights<\/h2>\r\n\r\n<p>Your rights when receiving our services.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udca7<\/div>\r\n\r\n<h3>Quality Water<\/h3>\r\n\r\n<p>\r\n\r\nReceive safe, clean and reliable water that meets national quality standards.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u2696\ufe0f<\/div>\r\n\r\n<h3>Fair Treatment<\/h3>\r\n\r\n<p>\r\n\r\nBe treated fairly, courteously and without discrimination.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udce2<\/div>\r\n\r\n<h3>Information<\/h3>\r\n\r\n<p>\r\n\r\nReceive accurate information regarding tariffs, services and planned interruptions.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcdd<\/div>\r\n\r\n<h3>Complaints<\/h3>\r\n\r\n<p>\r\n\r\nSubmit complaints and receive timely feedback.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Responsibilities<\/h2>\r\n\r\n<p>Working together for better service delivery.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcb0<\/div>\r\n\r\n<h3>Pay Bills Promptly<\/h3>\r\n\r\n<p>\r\n\r\nPay water bills on time to avoid service interruption.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udeb0<\/div>\r\n\r\n<h3>Protect Water Infrastructure<\/h3>\r\n\r\n<p>\r\n\r\nDo not damage water meters, pipelines or company assets.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udccd<\/div>\r\n\r\n<h3>Provide Access<\/h3>\r\n\r\n<p>\r\n\r\nAllow authorized NYANDAWAS staff access for meter reading and maintenance.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u260e\ufe0f<\/div>\r\n\r\n<h3>Report Faults<\/h3>\r\n\r\n<p>\r\n\r\nPromptly report leaks, bursts and illegal connections.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"swahili-part2\">\r\n\r\n<section class=\"vm-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Dira, Dhamira na Maadili<\/h2>\r\n\r\n<p>Misingi inayotuongoza.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-grid\">\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Dira<\/h3>\r\n\r\n<p>\r\n\r\nKuwa mtoa huduma anayeongoza nchini katika utoaji endelevu wa huduma za maji na usafi wa mazingira.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Dhamira<\/h3>\r\n\r\n<p>\r\n\r\nKutoa huduma bora, nafuu na za kuaminika kupitia ubunifu, uwajibikaji na kuridhisha wateja.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Maadili Yetu<\/h3>\r\n\r\n<ul class=\"values\">\r\n\r\n<li>Uadilifu<\/li>\r\n\r\n<li>Uwajibikaji<\/li>\r\n\r\n<li>Utaalamu<\/li>\r\n\r\n<li>Ubunifu<\/li>\r\n\r\n<li>Kumjali Mteja<\/li>\r\n\r\n<li>Ushirikiano<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Haki za Wateja<\/h2>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udca7<\/div>\r\n\r\n<h3>Kupata Maji Salama<\/h3>\r\n\r\n<p>\r\n\r\nKupokea maji safi na salama yanayokidhi viwango vya ubora.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u2696\ufe0f<\/div>\r\n\r\n<h3>Kutendewa Haki<\/h3>\r\n\r\n<p>\r\n\r\nKutendewa kwa heshima, usawa na bila ubaguzi.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udce2<\/div>\r\n\r\n<h3>Kupata Taarifa<\/h3>\r\n\r\n<p>\r\n\r\nKupata taarifa sahihi kuhusu huduma na tozo.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcdd<\/div>\r\n\r\n<h3>Kuwasilisha Malalamiko<\/h3>\r\n\r\n<p>\r\n\r\nKutoa malalamiko na kupata majibu kwa wakati.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Wajibu wa Wateja<\/h2>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcb0<\/div>\r\n\r\n<h3>Kulipa Ankara<\/h3>\r\n\r\n<p>\r\n\r\nKulipa bili za maji kwa wakati unaofaa.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udeb0<\/div>\r\n\r\n<h3>Kulinda Miundombinu<\/h3>\r\n\r\n<p>\r\n\r\nKulinda mita, mabomba na mali za kampuni.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udccd<\/div>\r\n\r\n<h3>Kuruhusu Ufikiaji<\/h3>\r\n\r\n<p>\r\n\r\nKuruhusu wafanyakazi walioidhinishwa kufanya usomaji wa mita na matengenezo.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u260e\ufe0f<\/div>\r\n\r\n<h3>Kutoa Taarifa<\/h3>\r\n\r\n<p>\r\n\r\nKuripoti uvujaji, mabomba yaliyopasuka na miunganisho haramu.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n\r\n<section class=\"service-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Service Standards<\/h2>\r\n\r\n<p>\r\nOur commitment to timely and efficient service delivery.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"table-wrapper\">\r\n\r\n<table class=\"service-table\">\r\n\r\n<thead>\r\n\r\n<tr>\r\n\r\n<th>Service<\/th>\r\n\r\n<th>Customer Requirement<\/th>\r\n\r\n<th>Applicable Charge<\/th>\r\n\r\n<th>Service Delivery Timeline<\/th>\r\n\r\n<\/tr>\r\n\r\n<\/thead>\r\n\r\n<tbody>\r\n\r\n<tr>\r\n\r\n<td>New Water Connection<\/td>\r\n\r\n<td>\r\nCompleted application form, National ID, KRA PIN, proof of ownership or tenancy and payment of applicable charges.\r\n<\/td>\r\n\r\n<td>\r\n<span class=\"badge\">\r\nApproved Tariff\r\n<\/span>\r\n<\/td>\r\n\r\n<td>\r\nWithin 14 working days after fulfilling all requirements.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Water Reconnection<\/td>\r\n\r\n<td>\r\nSettlement of outstanding bills and reconnection charges.\r\n<\/td>\r\n\r\n<td>\r\n<span class=\"badge\">\r\nApproved Tariff\r\n<\/span>\r\n<\/td>\r\n\r\n<td>\r\nWithin 24 hours.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Reading<\/td>\r\n\r\n<td>\r\nCustomer to provide access to the water meter.\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nMonthly\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Billing Enquiries<\/td>\r\n\r\n<td>\r\n\r\nCustomer account details.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Water Quality Complaints<\/td>\r\n\r\n<td>\r\n\r\nReport complaint through Customer Care.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Burst Pipe \/ Leak Reporting<\/td>\r\n\r\n<td>\r\n\r\nProvide location and contact details.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nEmergency response within 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Testing<\/td>\r\n\r\n<td>\r\n\r\nWritten request by customer.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAs per approved tariff.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 7 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Replacement<\/td>\r\n\r\n<td>\r\n\r\nFault confirmation by NYANDAWAS.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAccording to approved tariff where applicable.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 7 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Transfer of Account Ownership<\/td>\r\n\r\n<td>\r\n\r\nOwnership documents and clearance of outstanding bills.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 3 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Closure of Account<\/td>\r\n\r\n<td>\r\n\r\nWritten request by customer.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFinal bill payable.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 3 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Illegal Connection Regularization<\/td>\r\n\r\n<td>\r\n\r\nCustomer to comply with company requirements.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAs per approved tariff.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 14 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>General Enquiries<\/td>\r\n\r\n<td>\r\n\r\nVisit office, call or email Customer Care.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nImmediate response during working hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Complaints Handling<\/td>\r\n\r\n<td>\r\n\r\nRegister complaint through official channels.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nComplaint acknowledged immediately and resolved within the company's service timelines.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Service Interruptions<\/td>\r\n\r\n<td>\r\n\r\nCustomers to report supply interruption.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nUpdates issued as soon as practicable.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Customer Feedback<\/td>\r\n\r\n<td>\r\n\r\nSuggestions, compliments or complaints.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAcknowledged within one working day.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<\/tbody>\r\n\r\n<\/table>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"service-section\" id=\"huduma-kiswahili\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Ahadi Zetu za Huduma<\/h2>\r\n\r\n<p>\r\nViwango vya huduma vinavyotolewa na Kampuni ya Maji na Usafi ya Nyandarua Ltd.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"table-wrapper\">\r\n\r\n<table class=\"service-table\">\r\n\r\n<thead>\r\n\r\n<tr>\r\n\r\n<th>Huduma Inayotolewa<\/th>\r\n\r\n<th>Mahitaji ya Mteja<\/th>\r\n\r\n<th>Gharama<\/th>\r\n\r\n<th>Muda wa Huduma<\/th>\r\n\r\n<\/tr>\r\n\r\n<\/thead>\r\n\r\n<tbody>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa maji mapya<\/td>\r\n\r\n<td>\r\nKujaza fomu ya maombi, nakala ya kitambulisho, KRA PIN, hati ya umiliki au upangaji pamoja na malipo yanayotakiwa.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na ada zilizoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSiku 5 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Ukarabati wa uvujaji wa maji<\/td>\r\n\r\n<td>\r\nKutoa taarifa kwa kampuni.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kusoma mita<\/td>\r\n\r\n<td>\r\nRuhusa ya kufikia mita.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nTarehe 1\u201330 kila mwezi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Mswada wa maji<\/td>\r\n\r\n<td>\r\nHakuna.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nSiku 30.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Maswali kuhusu bili<\/td>\r\n\r\n<td>\r\nKupiga simu 0704221336.\r\n<\/td>\r\n\r\n<td>\r\nGharama za simu.\r\n<\/td>\r\n\r\n<td>\r\nMara moja.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Malalamiko kuhusu bili<\/td>\r\n\r\n<td>\r\nNambari ya akaunti, nambari ya simu na maelezo ya malalamiko.\r\n<\/td>\r\n\r\n<td>\r\nGharama za simu.\r\n<\/td>\r\n\r\n<td>\r\nMara moja.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Bili ya mwisho<\/td>\r\n\r\n<td>\r\nMaombi ya kufunga akaunti pamoja na viambatisho.\r\n<\/td>\r\n\r\n<td>\r\nMalipo ya matumizi yaliyobaki.\r\n<\/td>\r\n\r\n<td>\r\nSiku 2 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa tena baada ya kukatwa kwa kutolipa<\/td>\r\n\r\n<td>\r\nMalipo ya bili pamoja na ada ya kuunganishwa tena.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na viwango vilivyoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa tena baada ya kukatwa kwa sababu nyingine<\/td>\r\n\r\n<td>\r\nUshirikiano wa mteja.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na viwango vilivyoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuhalalisha muunganisho haramu<\/td>\r\n\r\n<td>\r\nRuhusa ya ukaguzi.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na ada zilizoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kubadilisha mita mbovu<\/td>\r\n\r\n<td>\r\nRuhusa ya ukaguzi.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na utaratibu wa kampuni.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kukata huduma kwa ombi la mteja<\/td>\r\n\r\n<td>\r\nMaombi ya maandishi na kuthibitisha malipo ya bili.\r\n<\/td>\r\n\r\n<td>\r\nAda husika.\r\n<\/td>\r\n\r\n<td>\r\nSiku 5 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Huduma kwa Wateja<\/td>\r\n\r\n<td>\r\nKutembelea ofisi, kupiga simu au kutuma barua pepe.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nHuduma hutolewa mara moja wakati wa saa za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kushughulikia Malalamiko<\/td>\r\n\r\n<td>\r\nKuwasilisha malalamiko kupitia njia rasmi.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nMalalamiko hupokelewa mara moja na kushughulikiwa kwa wakati.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Mapendekezo na Maoni<\/td>\r\n\r\n<td>\r\nKutuma maoni, pongezi au mapendekezo.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nNdani ya siku moja ya kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<\/tbody>\r\n\r\n<\/table>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"commitment-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Feedback & Complaints<\/h2>\r\n\r\n<p>\r\n\r\nYour opinion helps us improve our services.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-grid\">\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>How to Submit a Complaint<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Visit any NYANDAWAS Customer Care Office.<\/li>\r\n\r\n<li>Call Customer Care during working hours.<\/li>\r\n\r\n<li>Send a WhatsApp message.<\/li>\r\n\r\n<li>Email the Customer Care Department.<\/li>\r\n\r\n<li>Submit your complaint through the website.<\/li>\r\n\r\n<li>Provide your account number and contact details.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>Our Commitment<\/h3>\r\n\r\n<ul>\r\n\r\n<li>We shall treat every customer with dignity and respect.<\/li>\r\n\r\n<li>We shall respond promptly to customer enquiries.<\/li>\r\n\r\n<li>We shall investigate all complaints fairly.<\/li>\r\n\r\n<li>We shall communicate progress until the matter is resolved.<\/li>\r\n\r\n<li>We shall continually improve our services.<\/li>\r\n\r\n<li>We shall maintain professionalism and accountability.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>If You Are Not Satisfied<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Request escalation to the Customer Service Manager.<\/li>\r\n\r\n<li>Request written feedback on your complaint.<\/li>\r\n\r\n<li>Appeal unresolved issues through the Company's management.<\/li>\r\n\r\n<li>Regulatory complaints may be referred to WASREB where applicable.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"contact-banner\">\r\n\r\n<h2>Need Assistance?<\/h2>\r\n\r\n<p>\r\n\r\nOur Customer Care team is ready to assist you with new connections, billing enquiries, water supply issues, leak reporting, complaints and all other customer services.\r\n\r\n<\/p>\r\n\r\n<div class=\"contact-buttons\">\r\n\r\n<a href=\"tel:+254704221336\" class=\"contact-btn phone-btn\">\r\n\r\n\ud83d\udcde Call Customer Care\r\n\r\n<\/a>\r\n\r\n<a href=\"https:\/\/wa.me\/254704221336\" target=\"_blank\" class=\"contact-btn whatsapp-btn\">\r\n\r\n\ud83d\udcac WhatsApp Us\r\n\r\n<\/a>\r\n\r\n<a href=\"mailto:info@nyandaruawater.co.ke\" class=\"contact-btn email-btn\">\r\n\r\n\u2709 Email Us\r\n\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NYANDAWAS Service Charter | Mkataba wa Huduma Service Charter Mkataba wa Huduma Our commitment to delivering quality, reliable and customer-focused water and sanitation services. Ahadi yetu ni kutoa huduma bora, salama na za kuaminika za maji na usafi wa mazingira kwa wakazi wote wa Kaunti ya Nyandarua. \ud83c\uddec\ud83c\udde7 English \ud83c\uddf0\ud83c\uddea Kiswahili About Our Service Charter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_joinchat":[],"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":7,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"predecessor-version":[{"id":265,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63\/revisions\/265"}],"wp:attachment":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\n\r\n\r\nNYANDAWAS Service Charter | Mkataba wa Huduma<\/title>\r\n\r\n\r\n\r\n<style>\r\n\r\n\/*=========================================================\r\nRESET (Scoped)\r\n=========================================================*\/\r\n\r\n.ny-charter *,\r\n.ny-charter *::before,\r\n.ny-charter *::after{\r\nmargin:0;\r\npadding:0;\r\nbox-sizing:border-box;\r\n}\r\n\r\n\/*=========================================================\r\nCOLOUR VARIABLES\r\n=========================================================*\/\r\n\r\n.ny-charter{\r\n\r\n--primary:#005EB8;\r\n--primary-dark:#003F7D;\r\n--secondary:#00AEEF;\r\n--light:#F5FAFF;\r\n--white:#FFFFFF;\r\n--text:#333333;\r\n--border:#DCE8F4;\r\n--shadow:0 12px 30px rgba(0,0,0,.08);\r\n\r\nfont-family:\"Segoe UI\",Arial,sans-serif;\r\n\r\nbackground:var(--light);\r\n\r\ncolor:var(--text);\r\n\r\nline-height:1.7;\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nCONTAINER\r\n=========================================================*\/\r\n\r\n.ny-container{\r\n\r\nwidth:min(1200px,92%);\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nHERO SECTION\r\n=========================================================*\/\r\n\r\n.ny-hero{\r\n\r\nposition:relative;\r\n\r\npadding:120px 20px;\r\n\r\ntext-align:center;\r\n\r\nbackground:\r\nlinear-gradient(rgba(0,70,145,.82),rgba(0,70,145,.82)),\r\nurl(\"https:\/\/images.unsplash.com\/photo-1544551763-46a013bb70d5?auto=format&fit=crop&w=1800&q=80\");\r\n\r\nbackground-size:cover;\r\n\r\nbackground-position:center;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n\/* Hero Heading *\/\r\n\r\n.ny-hero h1{\r\n\r\nfont-size:clamp(38px,6vw,62px);\r\n\r\nfont-weight:700;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n\/* Hero Description *\/\r\n\r\n.ny-hero p{\r\n\r\nfont-size:20px;\r\n\r\nmax-width:850px;\r\n\r\nmargin:auto;\r\n\r\nopacity:.95;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nLANGUAGE SWITCH\r\n=========================================================*\/\r\n\r\n.language-bar{\r\n\r\nbackground:white;\r\n\r\npadding:18px;\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:15px;\r\n\r\nflex-wrap:wrap;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\nposition:sticky;\r\n\r\ntop:0;\r\n\r\nz-index:100;\r\n\r\n}\r\n\r\n\/* Language Buttons *\/\r\n\r\n.lang-btn{\r\n\r\npadding:14px 30px;\r\n\r\nborder:none;\r\n\r\nborder-radius:40px;\r\n\r\ncursor:pointer;\r\n\r\nfont-size:17px;\r\n\r\nfont-weight:600;\r\n\r\ntransition:.3s;\r\n\r\nbackground:#E8F3FD;\r\n\r\ncolor:var(--primary);\r\n\r\n}\r\n\r\n.lang-btn.active{\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:white;\r\n\r\n}\r\n\r\n.lang-btn:hover{\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n\/*=========================================================\r\nSEARCH SECTION\r\n=========================================================*\/\r\n\r\n.search-area{\r\n\r\npadding:50px 20px;\r\n\r\nbackground:white;\r\n\r\n}\r\n\r\n.search-box{\r\n\r\nmax-width:700px;\r\n\r\nmargin:auto;\r\n\r\nposition:relative;\r\n\r\n}\r\n\r\n.search-box input{\r\n\r\nwidth:100%;\r\n\r\npadding:18px 25px;\r\n\r\nfont-size:18px;\r\n\r\nborder:2px solid var(--border);\r\n\r\nborder-radius:50px;\r\n\r\noutline:none;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.search-box input:focus{\r\n\r\nborder-color:var(--primary);\r\n\r\nbox-shadow:0 0 0 5px rgba(0,94,184,.08);\r\n\r\n}\r\n\r\n\/*=========================================================\r\nINTRODUCTION\r\n=========================================================*\/\r\n\r\n.introduction{\r\n\r\npadding:90px 20px;\r\n\r\n}\r\n\r\n.intro-card{\r\n\r\nbackground:white;\r\n\r\npadding:50px;\r\n\r\nborder-radius:20px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\n}\r\n\r\n.intro-card h2{\r\n\r\nfont-size:40px;\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:25px;\r\n\r\n}\r\n\r\n.intro-card p{\r\n\r\nfont-size:18px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nSECTION TITLES\r\n=========================================================*\/\r\n\r\n.section-title{\r\n\r\ntext-align:center;\r\n\r\nmargin-bottom:60px;\r\n\r\n}\r\n\r\n.section-title h2{\r\n\r\nfont-size:42px;\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:15px;\r\n\r\n}\r\n\r\n.section-title p{\r\n\r\nfont-size:18px;\r\n\r\ncolor:#666;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nLANGUAGE CONTENT\r\nOnly one language is visible at a time.\r\n=========================================================*\/\r\n\r\n.lang-content{\r\n\r\ndisplay:none;\r\n\r\n}\r\n\r\n.lang-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n\/*=========================================================\r\nRESPONSIVE DESIGN\r\n=========================================================*\/\r\n\r\n@media(max-width:768px){\r\n\r\n.ny-hero{\r\n\r\npadding:90px 20px;\r\n\r\n}\r\n\r\n.ny-hero p{\r\n\r\nfont-size:18px;\r\n\r\n}\r\n\r\n.intro-card{\r\n\r\npadding:30px;\r\n\r\n}\r\n\r\n.intro-card h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.section-title h2{\r\n\r\nfont-size:32px;\r\n\r\n}\r\n\r\n.language-bar{\r\n\r\npadding:15px;\r\n\r\n}\r\n\r\n.lang-btn{\r\n\r\nwidth:100%;\r\n\r\n}\r\n\r\n}\r\n\/*=============================\r\nVision \/ Mission\r\n=============================*\/\r\n\r\n.vm-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#f7fbff;\r\n\r\n}\r\n\r\n.vm-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(320px,1fr));\r\n\r\ngap:30px;\r\n\r\n}\r\n\r\n.vm-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:40px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\ntransition:.35s;\r\n\r\nborder-top:5px solid var(--primary);\r\n\r\n}\r\n\r\n.vm-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.vm-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nfont-size:28px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.vm-card p{\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.values{\r\n\r\npadding-left:20px;\r\n\r\n}\r\n\r\n.values li{\r\n\r\nmargin-bottom:12px;\r\n\r\nfont-size:17px;\r\n\r\n}\r\n\r\n\/*=============================\r\nRights & Responsibilities\r\n=============================*\/\r\n\r\n.rights-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:white;\r\n\r\n}\r\n\r\n.rights-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(280px,1fr));\r\n\r\ngap:25px;\r\n\r\n}\r\n\r\n.right-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:35px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\ntransition:.35s;\r\n\r\n}\r\n\r\n.right-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.right-icon{\r\n\r\nwidth:70px;\r\n\r\nheight:70px;\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:50%;\r\n\r\ndisplay:flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\nfont-size:30px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.right-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:15px;\r\n\r\nfont-size:22px;\r\n\r\n}\r\n\r\n.right-card p{\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.service-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#f7fbff;\r\n\r\n}\r\n\r\n.table-wrapper{\r\n\r\noverflow-x:auto;\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\n}\r\n\r\n.service-table{\r\n\r\nwidth:100%;\r\n\r\nborder-collapse:collapse;\r\n\r\nmin-width:1100px;\r\n\r\n}\r\n\r\n.service-table thead{\r\n\r\nbackground:var(--primary);\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.service-table th{\r\n\r\npadding:18px;\r\n\r\ntext-align:left;\r\n\r\nfont-size:17px;\r\n\r\n}\r\n\r\n.service-table td{\r\n\r\npadding:16px;\r\n\r\nborder-bottom:1px solid #e5e5e5;\r\n\r\nvertical-align:top;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.7;\r\n\r\n}\r\n\r\n.service-table tbody tr:hover{\r\n\r\nbackground:#eef7ff;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.service-table td:first-child{\r\n\r\nfont-weight:600;\r\n\r\ncolor:var(--primary);\r\n\r\n}\r\n\r\n.badge{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:6px 12px;\r\n\r\nborder-radius:30px;\r\n\r\nbackground:#E8F4FF;\r\n\r\ncolor:var(--primary);\r\n\r\nfont-weight:600;\r\n\r\nfont-size:14px;\r\n\r\n}\r\n\/*=========================================================\r\nCUSTOMER FEEDBACK\r\n=========================================================*\/\r\n\r\n.commitment-section{\r\n\r\npadding:90px 20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.commitment-grid{\r\n\r\ndisplay:grid;\r\n\r\ngrid-template-columns:repeat(auto-fit,minmax(350px,1fr));\r\n\r\ngap:35px;\r\n\r\nmargin-top:50px;\r\n\r\n}\r\n\r\n.commitment-card{\r\n\r\nbackground:#fff;\r\n\r\npadding:35px;\r\n\r\nborder-radius:18px;\r\n\r\nbox-shadow:var(--shadow);\r\n\r\nborder-top:5px solid var(--primary);\r\n\r\ntransition:.35s;\r\n\r\n}\r\n\r\n.commitment-card:hover{\r\n\r\ntransform:translateY(-8px);\r\n\r\n}\r\n\r\n.commitment-card h3{\r\n\r\ncolor:var(--primary);\r\n\r\nmargin-bottom:20px;\r\n\r\nfont-size:28px;\r\n\r\n}\r\n\r\n.commitment-card ul{\r\n\r\npadding-left:22px;\r\n\r\nline-height:2;\r\n\r\n}\r\n\r\n.commitment-card li{\r\n\r\nmargin-bottom:10px;\r\n\r\n}\r\n\r\n.contact-banner{\r\n\r\nmargin-top:70px;\r\n\r\npadding:50px;\r\n\r\nborder-radius:20px;\r\n\r\nbackground:linear-gradient(135deg,#005EB8,#0079d6);\r\n\r\ncolor:#fff;\r\n\r\ntext-align:center;\r\n\r\nbox-shadow:0 20px 40px rgba(0,0,0,.15);\r\n\r\n}\r\n\r\n.contact-banner h2{\r\n\r\nfont-size:38px;\r\n\r\nmargin-bottom:20px;\r\n\r\n}\r\n\r\n.contact-banner p{\r\n\r\nmax-width:800px;\r\n\r\nmargin:auto;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:18px;\r\n\r\nmargin-bottom:30px;\r\n\r\n}\r\n\r\n.contact-buttons{\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:20px;\r\n\r\nflex-wrap:wrap;\r\n\r\n}\r\n\r\n.contact-btn{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:16px 34px;\r\n\r\nborder-radius:40px;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\nfont-size:17px;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.phone-btn{\r\n\r\nbackground:#fff;\r\n\r\ncolor:#005EB8;\r\n\r\n}\r\n\r\n.phone-btn:hover{\r\n\r\nbackground:#f1f7ff;\r\n\r\n}\r\n\r\n.whatsapp-btn{\r\n\r\nbackground:#25D366;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.whatsapp-btn:hover{\r\n\r\nbackground:#1DA851;\r\n\r\n}\r\n\r\n.email-btn{\r\n\r\nbackground:#0f4c81;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.email-btn:hover{\r\n\r\nbackground:#083a63;\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.contact-banner{\r\n\r\npadding:35px 25px;\r\n\r\n}\r\n\r\n.contact-banner h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n}\r\n\/* ===============================\r\n OCEANWP FOOTER FIX\r\n================================= *\/\r\n\r\n.nyandarua-water-home{\r\n width:100%;\r\n max-width:100%;\r\n margin:0;\r\n padding:0;\r\n overflow:visible;\r\n position:relative;\r\n z-index:1;\r\n}\r\n\r\n.nyandarua-water-home section{\r\n position:relative;\r\n z-index:1;\r\n}\r\n\r\nbody,\r\nhtml{\r\n overflow-x:hidden;\r\n}\r\n\r\n#main,\r\n.site-main,\r\n.content-area{\r\n overflow:visible !important;\r\n}\r\n\r\nfooter,\r\n#footer,\r\n#footer-wrap{\r\n position:relative !important;\r\n z-index:999 !important;\r\n clear:both;\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"ny-charter\">\r\n\r\n\r\n\r\n<section class=\"ny-hero\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<h1>\r\n\r\nService Charter\r\n\r\n<br>\r\n\r\nMkataba wa Huduma\r\n\r\n<\/h1>\r\n\r\n<p>\r\n\r\nOur commitment to delivering quality, reliable and customer-focused water and sanitation services.\r\n\r\n<br><br>\r\n\r\nAhadi yetu ni kutoa huduma bora, salama na za kuaminika za maji na usafi wa mazingira kwa wakazi wote wa Kaunti ya Nyandarua.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<div class=\"language-bar\">\r\n\r\n<button class=\"lang-btn active\" data-lang=\"english\">\r\n\r\n\ud83c\uddec\ud83c\udde7 English\r\n\r\n<\/button>\r\n\r\n<button class=\"lang-btn\" data-lang=\"swahili\">\r\n\r\n\ud83c\uddf0\ud83c\uddea Kiswahili\r\n\r\n<\/button>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<section class=\"search-area\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"search-box\">\r\n\r\n<input\r\n\r\ntype=\"text\"\r\n\r\nid=\"serviceSearch\"\r\n\r\nplaceholder=\"Search for a service... \/ Tafuta huduma...\">\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<div id=\"english\" class=\"lang-content active\">\r\n\r\n<section class=\"introduction\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"intro-card\">\r\n\r\n<h2>\r\n\r\nAbout Our Service Charter\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nThis Service Charter outlines the standards of service that Nyandarua Water & Sanitation Company Ltd (NYANDAWAS) is committed to providing to all customers. It explains the services we offer, the expected service delivery timelines, customer rights and responsibilities, and how you can provide feedback or lodge a complaint.\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\nOur goal is to ensure transparency, accountability, and continuous improvement in the delivery of safe, reliable and affordable water and sanitation services.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"swahili\" class=\"lang-content\">\r\n\r\n<section class=\"introduction\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"intro-card\">\r\n\r\n<h2>\r\n\r\nKuhusu Mkataba wa Huduma\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nMkataba huu wa Huduma unaeleza viwango vya huduma ambavyo Kampuni ya Maji na Usafi ya Nyandarua Ltd (NYANDAWAS) imejitolea kuvitoa kwa wateja wote. Unaeleza huduma zinazotolewa, muda wa utoaji wa huduma, haki na wajibu wa mteja pamoja na namna ya kutoa maoni au kuwasilisha malalamiko.\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\nLengo letu ni kuhakikisha uwazi, uwajibikaji na uboreshaji endelevu wa huduma bora za maji na usafi wa mazingira kwa wakazi wa Kaunti ya Nyandarua.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"english-part2\">\r\n\r\n<section class=\"vm-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Vision, Mission & Core Values<\/h2>\r\n\r\n<p>Our guiding principles.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-grid\">\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Vision<\/h3>\r\n\r\n<p>\r\n\r\nTo be the leading provider of sustainable water and sanitation services in Kenya.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Mission<\/h3>\r\n\r\n<p>\r\n\r\nTo provide affordable, reliable and quality water and sanitation services through innovation, integrity and customer satisfaction.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Core Values<\/h3>\r\n\r\n<ul class=\"values\">\r\n\r\n<li>Integrity<\/li>\r\n\r\n<li>Accountability<\/li>\r\n\r\n<li>Professionalism<\/li>\r\n\r\n<li>Innovation<\/li>\r\n\r\n<li>Customer Focus<\/li>\r\n\r\n<li>Teamwork<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Rights<\/h2>\r\n\r\n<p>Your rights when receiving our services.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udca7<\/div>\r\n\r\n<h3>Quality Water<\/h3>\r\n\r\n<p>\r\n\r\nReceive safe, clean and reliable water that meets national quality standards.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u2696\ufe0f<\/div>\r\n\r\n<h3>Fair Treatment<\/h3>\r\n\r\n<p>\r\n\r\nBe treated fairly, courteously and without discrimination.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udce2<\/div>\r\n\r\n<h3>Information<\/h3>\r\n\r\n<p>\r\n\r\nReceive accurate information regarding tariffs, services and planned interruptions.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcdd<\/div>\r\n\r\n<h3>Complaints<\/h3>\r\n\r\n<p>\r\n\r\nSubmit complaints and receive timely feedback.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Responsibilities<\/h2>\r\n\r\n<p>Working together for better service delivery.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcb0<\/div>\r\n\r\n<h3>Pay Bills Promptly<\/h3>\r\n\r\n<p>\r\n\r\nPay water bills on time to avoid service interruption.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udeb0<\/div>\r\n\r\n<h3>Protect Water Infrastructure<\/h3>\r\n\r\n<p>\r\n\r\nDo not damage water meters, pipelines or company assets.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udccd<\/div>\r\n\r\n<h3>Provide Access<\/h3>\r\n\r\n<p>\r\n\r\nAllow authorized NYANDAWAS staff access for meter reading and maintenance.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u260e\ufe0f<\/div>\r\n\r\n<h3>Report Faults<\/h3>\r\n\r\n<p>\r\n\r\nPromptly report leaks, bursts and illegal connections.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<div id=\"swahili-part2\">\r\n\r\n<section class=\"vm-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Dira, Dhamira na Maadili<\/h2>\r\n\r\n<p>Misingi inayotuongoza.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-grid\">\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Dira<\/h3>\r\n\r\n<p>\r\n\r\nKuwa mtoa huduma anayeongoza nchini katika utoaji endelevu wa huduma za maji na usafi wa mazingira.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Dhamira<\/h3>\r\n\r\n<p>\r\n\r\nKutoa huduma bora, nafuu na za kuaminika kupitia ubunifu, uwajibikaji na kuridhisha wateja.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"vm-card\">\r\n\r\n<h3>Maadili Yetu<\/h3>\r\n\r\n<ul class=\"values\">\r\n\r\n<li>Uadilifu<\/li>\r\n\r\n<li>Uwajibikaji<\/li>\r\n\r\n<li>Utaalamu<\/li>\r\n\r\n<li>Ubunifu<\/li>\r\n\r\n<li>Kumjali Mteja<\/li>\r\n\r\n<li>Ushirikiano<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Haki za Wateja<\/h2>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udca7<\/div>\r\n\r\n<h3>Kupata Maji Salama<\/h3>\r\n\r\n<p>\r\n\r\nKupokea maji safi na salama yanayokidhi viwango vya ubora.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u2696\ufe0f<\/div>\r\n\r\n<h3>Kutendewa Haki<\/h3>\r\n\r\n<p>\r\n\r\nKutendewa kwa heshima, usawa na bila ubaguzi.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udce2<\/div>\r\n\r\n<h3>Kupata Taarifa<\/h3>\r\n\r\n<p>\r\n\r\nKupata taarifa sahihi kuhusu huduma na tozo.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcdd<\/div>\r\n\r\n<h3>Kuwasilisha Malalamiko<\/h3>\r\n\r\n<p>\r\n\r\nKutoa malalamiko na kupata majibu kwa wakati.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<section class=\"rights-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Wajibu wa Wateja<\/h2>\r\n\r\n<\/div>\r\n\r\n<div class=\"rights-grid\">\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udcb0<\/div>\r\n\r\n<h3>Kulipa Ankara<\/h3>\r\n\r\n<p>\r\n\r\nKulipa bili za maji kwa wakati unaofaa.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udeb0<\/div>\r\n\r\n<h3>Kulinda Miundombinu<\/h3>\r\n\r\n<p>\r\n\r\nKulinda mita, mabomba na mali za kampuni.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\ud83d\udccd<\/div>\r\n\r\n<h3>Kuruhusu Ufikiaji<\/h3>\r\n\r\n<p>\r\n\r\nKuruhusu wafanyakazi walioidhinishwa kufanya usomaji wa mita na matengenezo.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"right-card\">\r\n\r\n<div class=\"right-icon\">\u260e\ufe0f<\/div>\r\n\r\n<h3>Kutoa Taarifa<\/h3>\r\n\r\n<p>\r\n\r\nKuripoti uvujaji, mabomba yaliyopasuka na miunganisho haramu.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<\/div>\r\n\r\n\r\n<section class=\"service-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Service Standards<\/h2>\r\n\r\n<p>\r\nOur commitment to timely and efficient service delivery.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"table-wrapper\">\r\n\r\n<table class=\"service-table\">\r\n\r\n<thead>\r\n\r\n<tr>\r\n\r\n<th>Service<\/th>\r\n\r\n<th>Customer Requirement<\/th>\r\n\r\n<th>Applicable Charge<\/th>\r\n\r\n<th>Service Delivery Timeline<\/th>\r\n\r\n<\/tr>\r\n\r\n<\/thead>\r\n\r\n<tbody>\r\n\r\n<tr>\r\n\r\n<td>New Water Connection<\/td>\r\n\r\n<td>\r\nCompleted application form, National ID, KRA PIN, proof of ownership or tenancy and payment of applicable charges.\r\n<\/td>\r\n\r\n<td>\r\n<span class=\"badge\">\r\nApproved Tariff\r\n<\/span>\r\n<\/td>\r\n\r\n<td>\r\nWithin 14 working days after fulfilling all requirements.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Water Reconnection<\/td>\r\n\r\n<td>\r\nSettlement of outstanding bills and reconnection charges.\r\n<\/td>\r\n\r\n<td>\r\n<span class=\"badge\">\r\nApproved Tariff\r\n<\/span>\r\n<\/td>\r\n\r\n<td>\r\nWithin 24 hours.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Reading<\/td>\r\n\r\n<td>\r\nCustomer to provide access to the water meter.\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nMonthly\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Billing Enquiries<\/td>\r\n\r\n<td>\r\n\r\nCustomer account details.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Water Quality Complaints<\/td>\r\n\r\n<td>\r\n\r\nReport complaint through Customer Care.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Burst Pipe \/ Leak Reporting<\/td>\r\n\r\n<td>\r\n\r\nProvide location and contact details.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nEmergency response within 24 hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Testing<\/td>\r\n\r\n<td>\r\n\r\nWritten request by customer.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAs per approved tariff.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 7 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Meter Replacement<\/td>\r\n\r\n<td>\r\n\r\nFault confirmation by NYANDAWAS.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAccording to approved tariff where applicable.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 7 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Transfer of Account Ownership<\/td>\r\n\r\n<td>\r\n\r\nOwnership documents and clearance of outstanding bills.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 3 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Closure of Account<\/td>\r\n\r\n<td>\r\n\r\nWritten request by customer.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFinal bill payable.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 3 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Illegal Connection Regularization<\/td>\r\n\r\n<td>\r\n\r\nCustomer to comply with company requirements.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAs per approved tariff.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nWithin 14 working days.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>General Enquiries<\/td>\r\n\r\n<td>\r\n\r\nVisit office, call or email Customer Care.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nImmediate response during working hours.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Complaints Handling<\/td>\r\n\r\n<td>\r\n\r\nRegister complaint through official channels.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nComplaint acknowledged immediately and resolved within the company's service timelines.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Service Interruptions<\/td>\r\n\r\n<td>\r\n\r\nCustomers to report supply interruption.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nUpdates issued as soon as practicable.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Customer Feedback<\/td>\r\n\r\n<td>\r\n\r\nSuggestions, compliments or complaints.\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nFree\r\n\r\n<\/td>\r\n\r\n<td>\r\n\r\nAcknowledged within one working day.\r\n\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<\/tbody>\r\n\r\n<\/table>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"service-section\" id=\"huduma-kiswahili\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Ahadi Zetu za Huduma<\/h2>\r\n\r\n<p>\r\nViwango vya huduma vinavyotolewa na Kampuni ya Maji na Usafi ya Nyandarua Ltd.\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"table-wrapper\">\r\n\r\n<table class=\"service-table\">\r\n\r\n<thead>\r\n\r\n<tr>\r\n\r\n<th>Huduma Inayotolewa<\/th>\r\n\r\n<th>Mahitaji ya Mteja<\/th>\r\n\r\n<th>Gharama<\/th>\r\n\r\n<th>Muda wa Huduma<\/th>\r\n\r\n<\/tr>\r\n\r\n<\/thead>\r\n\r\n<tbody>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa maji mapya<\/td>\r\n\r\n<td>\r\nKujaza fomu ya maombi, nakala ya kitambulisho, KRA PIN, hati ya umiliki au upangaji pamoja na malipo yanayotakiwa.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na ada zilizoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSiku 5 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Ukarabati wa uvujaji wa maji<\/td>\r\n\r\n<td>\r\nKutoa taarifa kwa kampuni.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kusoma mita<\/td>\r\n\r\n<td>\r\nRuhusa ya kufikia mita.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nTarehe 1\u201330 kila mwezi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Mswada wa maji<\/td>\r\n\r\n<td>\r\nHakuna.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nSiku 30.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Maswali kuhusu bili<\/td>\r\n\r\n<td>\r\nKupiga simu 0704221336.\r\n<\/td>\r\n\r\n<td>\r\nGharama za simu.\r\n<\/td>\r\n\r\n<td>\r\nMara moja.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Malalamiko kuhusu bili<\/td>\r\n\r\n<td>\r\nNambari ya akaunti, nambari ya simu na maelezo ya malalamiko.\r\n<\/td>\r\n\r\n<td>\r\nGharama za simu.\r\n<\/td>\r\n\r\n<td>\r\nMara moja.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Bili ya mwisho<\/td>\r\n\r\n<td>\r\nMaombi ya kufunga akaunti pamoja na viambatisho.\r\n<\/td>\r\n\r\n<td>\r\nMalipo ya matumizi yaliyobaki.\r\n<\/td>\r\n\r\n<td>\r\nSiku 2 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa tena baada ya kukatwa kwa kutolipa<\/td>\r\n\r\n<td>\r\nMalipo ya bili pamoja na ada ya kuunganishwa tena.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na viwango vilivyoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuunganishiwa tena baada ya kukatwa kwa sababu nyingine<\/td>\r\n\r\n<td>\r\nUshirikiano wa mteja.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na viwango vilivyoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kuhalalisha muunganisho haramu<\/td>\r\n\r\n<td>\r\nRuhusa ya ukaguzi.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na ada zilizoidhinishwa.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kubadilisha mita mbovu<\/td>\r\n\r\n<td>\r\nRuhusa ya ukaguzi.\r\n<\/td>\r\n\r\n<td>\r\nKulingana na utaratibu wa kampuni.\r\n<\/td>\r\n\r\n<td>\r\nSaa 16 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kukata huduma kwa ombi la mteja<\/td>\r\n\r\n<td>\r\nMaombi ya maandishi na kuthibitisha malipo ya bili.\r\n<\/td>\r\n\r\n<td>\r\nAda husika.\r\n<\/td>\r\n\r\n<td>\r\nSiku 5 za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Huduma kwa Wateja<\/td>\r\n\r\n<td>\r\nKutembelea ofisi, kupiga simu au kutuma barua pepe.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nHuduma hutolewa mara moja wakati wa saa za kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Kushughulikia Malalamiko<\/td>\r\n\r\n<td>\r\nKuwasilisha malalamiko kupitia njia rasmi.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nMalalamiko hupokelewa mara moja na kushughulikiwa kwa wakati.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<tr>\r\n\r\n<td>Mapendekezo na Maoni<\/td>\r\n\r\n<td>\r\nKutuma maoni, pongezi au mapendekezo.\r\n<\/td>\r\n\r\n<td>\r\nBure.\r\n<\/td>\r\n\r\n<td>\r\nNdani ya siku moja ya kazi.\r\n<\/td>\r\n\r\n<\/tr>\r\n\r\n<\/tbody>\r\n\r\n<\/table>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<section class=\"commitment-section\">\r\n\r\n<div class=\"ny-container\">\r\n\r\n<div class=\"section-title\">\r\n\r\n<h2>Customer Feedback & Complaints<\/h2>\r\n\r\n<p>\r\n\r\nYour opinion helps us improve our services.\r\n\r\n<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-grid\">\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>How to Submit a Complaint<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Visit any NYANDAWAS Customer Care Office.<\/li>\r\n\r\n<li>Call Customer Care during working hours.<\/li>\r\n\r\n<li>Send a WhatsApp message.<\/li>\r\n\r\n<li>Email the Customer Care Department.<\/li>\r\n\r\n<li>Submit your complaint through the website.<\/li>\r\n\r\n<li>Provide your account number and contact details.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>Our Commitment<\/h3>\r\n\r\n<ul>\r\n\r\n<li>We shall treat every customer with dignity and respect.<\/li>\r\n\r\n<li>We shall respond promptly to customer enquiries.<\/li>\r\n\r\n<li>We shall investigate all complaints fairly.<\/li>\r\n\r\n<li>We shall communicate progress until the matter is resolved.<\/li>\r\n\r\n<li>We shall continually improve our services.<\/li>\r\n\r\n<li>We shall maintain professionalism and accountability.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<div class=\"commitment-card\">\r\n\r\n<h3>If You Are Not Satisfied<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Request escalation to the Customer Service Manager.<\/li>\r\n\r\n<li>Request written feedback on your complaint.<\/li>\r\n\r\n<li>Appeal unresolved issues through the Company's management.<\/li>\r\n\r\n<li>Regulatory complaints may be referred to WASREB where applicable.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"contact-banner\">\r\n\r\n<h2>Need Assistance?<\/h2>\r\n\r\n<p>\r\n\r\nOur Customer Care team is ready to assist you with new connections, billing enquiries, water supply issues, leak reporting, complaints and all other customer services.\r\n\r\n<\/p>\r\n\r\n<div class=\"contact-buttons\">\r\n\r\n<a href=\"tel:+254704221336\" class=\"contact-btn phone-btn\">\r\n\r\n\ud83d\udcde Call Customer Care\r\n\r\n<\/a>\r\n\r\n<a href=\"https:\/\/wa.me\/254704221336\" target=\"_blank\" class=\"contact-btn whatsapp-btn\">\r\n\r\n\ud83d\udcac WhatsApp Us\r\n\r\n<\/a>\r\n\r\n<a href=\"mailto:info@nyandaruawater.co.ke\" class=\"contact-btn email-btn\">\r\n\r\n\u2709 Email Us\r\n\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NYANDAWAS Service Charter | Mkataba wa Huduma Service Charter Mkataba wa Huduma Our commitment to delivering quality, reliable and customer-focused water and sanitation services. Ahadi yetu ni kutoa huduma bora, salama na za kuaminika za maji na usafi wa mazingira kwa wakazi wote wa Kaunti ya Nyandarua. \ud83c\uddec\ud83c\udde7 English \ud83c\uddf0\ud83c\uddea Kiswahili About Our Service Charter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_joinchat":[],"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":7,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"predecessor-version":[{"id":265,"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/pages\/63\/revisions\/265"}],"wp:attachment":[{"href":"https:\/\/www.nyandaruawater.co.ke\/wp1\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}