{"id":35,"date":"2026-06-09T17:10:06","date_gmt":"2026-06-09T14:10:06","guid":{"rendered":"https:\/\/www.nyandaruawater.co.ke\/wp1\/?page_id=35"},"modified":"2026-06-26T13:57:05","modified_gmt":"2026-06-26T10:57:05","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.nyandaruawater.co.ke\/wp1\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35\" class=\"elementor elementor-35\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc79e7 e-con e-atomic-element e-flexbox-base e-d4392fe \" data-id=\"7bc79e7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7bc79e7\">\n    \t\t<div class=\"elementor-element elementor-element-2691d28 elementor-widget elementor-widget-html\" data-id=\"2691d28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n\r\n<title>Customer Service | NYANDAWAS<\/title>\r\n\r\n<meta name=\"description\" content=\"NYANDAWAS Customer Service portal for water bills, connections, leak reporting, complaints, and support services.\">\r\n\r\n<style>\r\n\r\n\/* =====================================================\r\n   NYANDAWAS CUSTOMER SERVICE - FULL WIDTH SCOPED\r\n===================================================== *\/\r\n\r\n.nyda-cs-page{\r\n    width:100%;\r\n    overflow-x:hidden;\r\n    font-family:system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;\r\n    color:#1a1a1a;\r\n    background:#ffffff;\r\n}\r\n\r\n\/* FULL WIDTH HERO *\/\r\n.nyda-cs-hero{\r\n    width:100%;\r\n    padding:100px 20px;\r\n    background:linear-gradient(135deg,#005eb8,#00aaff);\r\n    color:#fff;\r\n    text-align:center;\r\n}\r\n\r\n.nyda-cs-hero h1{\r\n    font-size:44px;\r\n    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padding:80px 20px;\r\n}\r\n\r\n.nyda-cs-contact-grid{\r\n    max-width:1200px;\r\n    margin:0 auto;\r\n    display:grid;\r\n    grid-template-columns:repeat(auto-fit, minmax(280px, 1fr));\r\n    gap:25px;\r\n}\r\n\r\n\/* CONTACT CARD *\/\r\n.nyda-cs-contact-card{\r\n    background:#fff;\r\n    padding:25px;\r\n    border-radius:14px;\r\n    box-shadow:0 10px 20px rgba(0,0,0,0.06);\r\n}\r\n\r\n.nyda-cs-contact-card h3{\r\n    color:#005eb8;\r\n}\r\n\r\n\/* FAQ SECTION *\/\r\n.nyda-cs-faq{\r\n    width:100%;\r\n    padding:80px 20px;\r\n}\r\n\r\n.nyda-cs-faq-wrap{\r\n    max-width:900px;\r\n    margin:0 auto;\r\n}\r\n\r\n.nyda-cs-faq-item{\r\n    margin-bottom:15px;\r\n    border-radius:10px;\r\n    overflow:hidden;\r\n    box-shadow:0 5px 15px rgba(0,0,0,0.08);\r\n}\r\n\r\n.nyda-cs-faq-q{\r\n    width:100%;\r\n    padding:18px;\r\n    background:#005eb8;\r\n    color:#fff;\r\n    border:none;\r\n    text-align:left;\r\n    cursor:pointer;\r\n    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general inquiries.\r\n        <\/p>\r\n    <\/section>\r\n\r\n    <!-- SERVICES -->\r\n    <section class=\"nyda-cs-container\">\r\n\r\n        <div class=\"nyda-cs-grid\">\r\n\r\n            <div class=\"nyda-cs-card\">\r\n                <div class=\"nyda-cs-icon\">\ud83d\udca7<\/div>\r\n                <h3>Pay Water Bills<\/h3>\r\n                <p>Use M-Pesa, banks or agents to conveniently pay your water bills.<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-card\">\r\n                <div class=\"nyda-cs-icon\">\ud83d\udeb0<\/div>\r\n                <h3>New Connections<\/h3>\r\n                <p>Apply for domestic, commercial or institutional water connections.<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-card\">\r\n                <div class=\"nyda-cs-icon\">\ud83d\udee0<\/div>\r\n                <h3>Report Leaks<\/h3>\r\n                <p>Report burst pipes or water interruptions for quick response.<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-card\">\r\n                <div class=\"nyda-cs-icon\">\ud83d\udcde<\/div>\r\n                <h3>Customer Care<\/h3>\r\n                <p>Speak directly to our support team for assistance.<\/p>\r\n            <\/div>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CONTACT -->\r\n    <section class=\"nyda-cs-contact\">\r\n\r\n        <div class=\"nyda-cs-contact-grid\">\r\n\r\n            <div class=\"nyda-cs-contact-card\">\r\n                <h3>Call Us<\/h3>\r\n                <p>+254 704 221 336<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-contact-card\">\r\n                <h3>Email<\/h3>\r\n                <p>info@nyandaruawater.co.ke<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-contact-card\">\r\n                <h3>Office Location<\/h3>\r\n                <p>Nyahururu, Nyandarua County<\/p>\r\n            <\/div>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- FAQ -->\r\n    <section class=\"nyda-cs-faq\">\r\n\r\n        <div class=\"nyda-cs-faq-wrap\">\r\n\r\n            <div class=\"nyda-cs-faq-item\">\r\n                <button class=\"nyda-cs-faq-q\">How do I pay my bill?<\/button>\r\n                <div class=\"nyda-cs-faq-a\">\r\n                    You can pay via M-Pesa, banks, or authorized agents.\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-faq-item\">\r\n                <button class=\"nyda-cs-faq-q\">How do I report a leak?<\/button>\r\n                <div class=\"nyda-cs-faq-a\">\r\n                    Call customer care or use the leak reporting hotline.\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"nyda-cs-faq-item\">\r\n                <button class=\"nyda-cs-faq-q\">How long does connection take?<\/button>\r\n                <div class=\"nyda-cs-faq-a\">\r\n                    Processing takes place after inspection and payment confirmation.\r\n                <\/div>\r\n            <\/div>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <!-- CTA -->\r\n    <section class=\"nyda-cs-cta\">\r\n        <h2>Need Immediate Help?<\/h2>\r\n        <p>Our support team is ready to assist you.<\/p>\r\n        <a href=\"#\" class=\"nyda-cs-btn\">Contact Support<\/a>\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n\r\n\/* FAQ TOGGLE (SCOPED ONLY - NO GLOBAL LEAKS) *\/\r\ndocument.querySelectorAll(\".nyda-cs-faq-q\").forEach(btn => {\r\n    btn.addEventListener(\"click\", function () {\r\n        this.parentElement.classList.toggle(\"active\");\r\n    });\r\n});\r\n\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service | NYANDAWAS Customer Service Get support for water bills, new connections, leak reporting, complaints and general inquiries. \ud83d\udca7 Pay Water Bills Use M-Pesa, banks or agents to conveniently pay your water bills. \ud83d\udeb0 New Connections Apply for domestic, commercial or institutional water connections. \ud83d\udee0 Report Leaks Report burst pipes or water interruptions for 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