Become a NYANDAWAS Customer
Thank you for choosing Nyandarua Water & Sanitation Company Ltd. We are committed to providing safe, reliable and affordable water services across Nyandarua County.
Safe Water
Quality treated water that meets national drinking water standards.
Fast Service
Quick application processing and professional customer support.
Reliable Supply
Continuous investment in water infrastructure across Nyandarua County.
Why Choose NYANDAWAS?
Nyandarua Water & Sanitation Company Limited (NYANDAWAS) is committed to providing safe, reliable and affordable water services through customer-focused service delivery, sustainable infrastructure development and operational excellence.
✔ Reliable Water Supply
Continuous investment in water infrastructure ensures dependable water services across our service areas.
✔ Professional Customer Care
Friendly and experienced staff ready to assist customers with all enquiries and applications.
✔ Quality Water
Water supplied complies with national drinking water quality standards.
✔ Affordable Tariffs
Water tariffs approved by WASREB ensuring fairness and transparency.
Requirements for a New Water Connection
Before applying for a new water connection, kindly ensure you have the following documents.
National ID
Copy of National Identification Card or Passport.
KRA PIN
Copy of your valid KRA PIN Certificate.
Ownership
Land ownership documents or tenancy agreement.
Connection Charges
Payment of the applicable connection fees.
Simple Connection Process
Our streamlined application process makes it easy to become a NYANDAWAS customer.
Visit Our Office
Visit the nearest NYANDAWAS Customer Care Office.
Submit Documents
Complete the application form and attach all required documents.
Site Inspection
Our technical team will inspect your property.
Quotation
Receive an official quotation for connection charges.
Connection
After payment, your premises will be connected to the water supply network.
Benefits of Becoming a Customer
Enjoy quality water services backed by professional customer support and reliable infrastructure.
Safe Drinking Water
Clean treated water that complies with WASREB quality standards.
Reliable Supply
Continuous improvement of infrastructure to ensure reliable service delivery.
Transparent Billing
Accurate monthly billing with convenient payment options.
Technical Support
Fast response to bursts, leakages and other service interruptions.
Customer Care
Professional support available whenever you need assistance.
Sustainable Service
Protecting water resources for current and future generations.
Our Customer Service Promise
At NYANDAWAS, every customer matters. We are committed to providing professional, timely and courteous services while ensuring reliable water supply and continuous improvement in customer experience.
Frequently Asked Questions
Find answers to the most common questions about new water connections.
Processing depends on document verification, inspection and payment of connection charges.
Yes. Please provide proof of tenancy and authorization from the property owner where applicable.
Call our Customer Care team or send a WhatsApp message immediately.
Payments can be made through approved NYANDAWAS payment channels.
Contact Customer Care on 0704 221 336 during working hours.
Contact Us
Our Customer Care team is ready to assist you with applications, billing enquiries, water supply issues and general information.
Visit Our Office
Nyandarua Water & Sanitation Company Ltd
Nyahururu, Nyandarua County
Call Customer Care
Speak directly with our Customer Care team during working hours.
Call 0704 221 336Office Hours
Monday – Friday
8:00 AM – 5:00 PM
Find Us
Ready to Become a NYANDAWAS Customer?
Start your application today and enjoy safe, reliable and affordable water services across Nyandarua County.